Refund and Returns Policy

Effective: [2025]

At IM WHOLESALER, we are committed to providing a smooth and reliable shopping experience. If something isn’t right with your order, our Refund and Returns Policy is designed to help you resolve it quickly and fairly.

1. Return Policy

We accept returns under the following conditions:

  • You must notify us within 3 days of receiving the product.

  • Items must be returned within 7 days from the date of delivery.

  • Products must be unused, in original condition, and in original packaging (if applicable).

  • Final sale or clearance items are not eligible for return. These exclusions will be clearly marked on the product page.

To initiate a return, contact our customer service team via WhatsApp at +91 9724036679 with your order number and details of the product you wish to return.

Important: A video recording of the parcel being opened is mandatory to process any return or claim. Without this video, we cannot proceed.

Return shipping costs are the responsibility of the customer unless the product is damaged, defective, or incorrect.

2. Replacement Policy

If you receive a damaged, defective, or incorrect item, we will replace it at no additional cost.

To request a replacement, you must contact us within 24 hours of delivery via WhatsApp at +91 9724036679 and include the following:

  • Your order number

  • A brief description of the issue

  • A parcel opening video (required)

  • Photos of the damaged or incorrect item (if applicable)

Once approved, the replacement will be dispatched within 24 hours and typically delivered within 2 to 10 days, depending on your location.

3. Refund Policy

You are eligible for a refund under the following conditions:

  • The item is returned in line with our Return Policy.

  • A refund will be processed after we receive and inspect the returned product.

  • Refunds are issued to the original payment method and typically reflect within 5 to 7 business days after processing.

  • If you received a damaged or incorrect item and do not want a replacement, you may request a full refund instead.

  • Once your complaint is approved, the refund is initiated within 24 hours.

4. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Clearance or final sale items

  • Items not in original condition, used, or damaged due to customer handling

  • Items missing original parts or packaging

5. Return Shipping Information

  • Customers are responsible for arranging and paying for return shipping unless the item was received damaged or incorrect.

  • We do not provide reverse pickup services.

  • Please use a trackable courier for returns.

Return Address:
IM WHOLESALER
Mahajan Gali, Opp. Police station
Jafrabad, Amreli
Gujarat – 365540
📞 Contact No.: 9724036679
(Note: This number is for warehouse receiving only. Do not call for return inquiries.)

6. How to Start a Return or Replacement

To start a return or replacement request:

  1. Message us on WhatsApp at +91 9724036679

  2. Include your order number, the product in question, and the issue

  3. Attach the parcel opening video and any relevant photos

  4. Our team will guide you through the next steps

7. Need Help?

For any questions or concerns, reach out to our customer service team via WhatsApp at +91 9724036679. We’re here to help you.